Serena Hart take online security very seriously. Below is information about some of the measures we take to ensure that your shopping experience with us is as safe as possible.

Compliance

We are registered in compliance with the Data Protection Act, Registration No. ?????????.

Security Policy

We utilise a secure server encryption method to securely transfer all credit or debit card details and customer information. This is provided by market leader - Verisign. We have had no reports of any customers using a credit card to purchase at Serena Hart and subsequent acts of fraud being commited having used details illegally obtained via our site.

Secure server

We use a secure server which encrypts your credit card information during transmission from the webpages to our payment processor PayPal. A secure server webpage is different to a normal webpage. You will know you are on a secure webpage because the padlock (on explorer at the bottom and on navigator on the top toolbar) will be highlighted and closed. The web address will also change to indicate a secure server, so that it now starts with https://. When this happens you will know that any information you type into that page will be encrypted when it is sent out.

Encryption is used when you register or login to the website and when you are on the final purchase (checkout) page. If, however, you visit Serena Hart from another website such as Google then a padlock will not be displayed in your Internet browser due to the Google menu bar at the top of the screen. It is because of this bar the browser will not display a padlock, even though when you order the website uses https:// to send the details. If you came straight to www.serenahart.co.uk then this would show a padlock when an order was placed.

What level of encryption do we use?

We use 128bit SSL (secure socket layer) level encryption which is one of the most advanced encryption technologies available today. This is provided by the market leader in Security Encryption, Versign. To View our Secure Certificate click on the Verisign Logo below.

Any information sent over the Internet is encrypted into an unbreakable code before it is sent. This ensures that no third party can intercept and decipher your personal information. It is certainly much safer than giving your credit card in a restaurant or mail order over the phone.